While various deposit products offered by the Bank are assigned different names.
The deposit products can be categorised broadly into the following types.
The above mandates will be applicable to or become operational only on or after the date of maturity of term deposits. This mandate can be modified by the consent of all the account holders. At the request of the depositor, the Bank will register mandate / power of attorney given by him authorising another person to operate the account on his behalf.
While various deposit products offered by the Bank are assigned different names. Nomination facility is available on all deposit accounts opened by the individuals. Nomination is also available to a sole proprietary concern account. Nomination can be made in favor of one individual only. Nomination once made can be cancelled or changed by the account holder any time. Nomination can be modified by the consent of all account holders.Thumb impression must be attested by two witnesses. No witnesses are required in case of signatures. Nomination can be modified by the consent of account holder. Nomination can be made in favor of a minor also. Bank recommends that all depositors avail nomination facility. The nominee, in the event of death of the depositor, would receive the balance outstanding in the account as a trustee of legal heirs. The depositor will be informed of the advantages of the nomination facility while opening a deposit account.
Direct Credit Facility - Will be effected within 15 mins on receipt of instructions
Standing Instructions - Will be implemented on the day of receipt of instructions
Stop payment - Within 15 minutes of receipt of instructions
If you are not happy about your choice of current or savings account (except for terms deposit account) within 14 days of making your first payment into the account, we will help you switch to another of our accounts or give your money back with any interest in may have earned. We will ignore any notice period and any extra charges. If you decide to close your current/ savings account we will close your account within five working days of receiving your instructions.
If you want to transfer your account to another branch of our bank we will do so. Your account at the new branch will be operationalised within two weeks of receiving your request, subject to your complying with the required KYC formalities at the new branch. We will intimate you as soon as the account is operationalised. The new branch will be provided with information on your standing instructions/ direct debits if any.
We will cancel any bank charges you would have to pay as a result of any mistake or unnecessary delay by us when you transfer your account to or from us.
The Reserve Bank of India has mandated Banks under Prevention of Money Laundering Act (PMLA) 2002 to periodically obtain identification and address proof documents along with latest photograph/s for existing accounts. To ensure DBS Bank complies with the Reserve Bank of India mandate, customers are requested to provide us the documents listed and the KYC declaration given in the below link based on the category of the customer’s account.
We will be sending customers reminder letters for the same. The self attested documents and KYC self-declaration along with recent photograph/s can be sent to us within 60 days from the date of this letter to your nearest DBS branch.
Please call our Customer Care on 1800-209-4555 (Toll Free from India) or 91-44-6685 4555 (from Overseas) for any clarification.
For list of unclaimed accounts, click here
The Reserve Bank of India has mandated Banks via circular number RBI/2011-12/389 to display names of customers who have not operated their accounts for more than 10 years in an attempt to make information on unclaimed accounts more readily available. Account to be classified as “Unclaimed” after 10 Years from the last day of customer induced transactions. Please provide account activation letter and Self-declaration format along with applicable KYC documents as per prevailing KYC guidelines. Customer to be physically present in any of the DBS branches for account activation.
DBS Death Claim Process- Individual Customers
RBI as per circular no. 1622/04.07.05/2012-13 dated 18 March 2013 has extended the timeline to July 2013 (from March 2013) for all cheques issued by the customer to be CTS (Cheque Truncation System) compliant. Kindly contact your nearest branch or visit our website www.dbsbank.in or call our customer care centre on Local helpline 1800-209-4555, International helpline 91-44-6685 4555 to request for a new cheque book if your existing cheque book is non-CTS compliant.”
Simple guide for customers to identify if their cheques are CTS compliant.
You can get information on common fees and charges through any one of the following
Interest rates will be updated on the website and the notices in our branches from time to time. You can also get the latest deposit rates by calling our branches, looking on our websites and asking our designated staff.
Contact us 1860 267 1234 / 1800 209 4555
Only from SG 800 852 6186
For Int'l +91 44 6685 4555
Or have someone contact you
