Digital Gold -Powered by SafeGold*

What happens when payment is deducted through one’s DBS Bank account, but the gold is not credited in one’s SafeGold balance?
What are the roles and responsibilities of DBS with respect to Digital Gold?
Who will manage consumer complaints?
What is the eligibility criteria for SafeGold?
Are NR customers eligible to invest in Digital Gold through the DBS Bank app?

Do you charge for storage of my gold?
Is it mandatory to upload my PAN card?
What is the Purity of Gold offered under SafeGold?
What is the minimum & maximum amount needed to buy gold on SafeGold?
How can I get my holding statement?
At what price is the gold sold/ bought from customers?
Why is the Buy Price different from the Sell Price?
Is the gold associated with my accumulations kept in safe custody?
Who will insure the physical vault?
Is there any regulator or Grievance redressal mechanism?
What is the role of the “Security Trustee”?
What will happen to the gold associated with accumulations in my account, in the unlikely event of the Company going into liquidation?
Which are the agencies which certify Gold in India?
What is the benchmark for the Price of SafeGold? Can MCX be taken as a benchmark?
Who is Digital Gold India Private Limited?
Will the customer need to show any identity proof at the time of taking the physical gold coins?
Can someone else redeem the physical gold coins on my behalf?
What if the customer dies during the tenure of the plan?